Returns and refunds
What is your returns policy?
You may return your order from the date you placed your order until 30 days after receipt of the items only if the products are in their original packaging. We will not accept returns of ZYN packs unless they are intact and their plastic wrapping is unopened.
If you have already paid for your items, your reimbursement will not include delivery charges. You are responsible for all costs to send back items that you return to us. If you choose to keep some items and only partially cancel your order, delivery charges will not be reimbursed.
Can I return a product if I no longer want it?
You may return your order from the date you placed your order until 30 days after receipt of the items only if the products are in their original packaging. We will not accept returns of ZYN packs unless they are intact and their plastic wrapping is unopened.
If you wish to return your order, please contact our free Customer Service number 0800 060 000 to find out how to do so. You may also notify us by email at the following address: contact@zyn.com.
What happens once my item is returned?
Once the item is returned and accepted we will attempt to reimburse you using the same payment method that you used to pay for the item (or, if you have not yet paid for the item, deduct it from the balance owed on your account) as soon as possible and no later than 14 days after we have received the returned item or proof that your have returned it within 30 days after you received the order. Another payment method may be used to reimburse you if you give us your consent. In any case, you will not incur additional charges.
We guarantee reimbursement for any item returned in accordance with our «Order return» clause, provided that all items are returned in the same condition in which you received them. This means that products must be in their original packaging and must not have been used or damaged.
When will I receive my refund?
If you are eligible for a refund it should be returned to your account within 5 working days.
We will send you an email to let you know the refund is on its way.
If you have not received your refund after 10 working days since you received our email, please contact our Customer Service team via the «Contact» page.
What is your returns policy?
You may return your order from the date you placed your order until 30 days after receipt of the items only if the products are in their original packaging. We will not accept returns of ZYN packs unless they are intact and their plastic wrapping is unopened.
If you have already paid for your items, your reimbursement will not include delivery charges. You are responsible for all costs to send back items that you return to us. If you choose to keep some items and only partially cancel your order, delivery charges will not be reimbursed.
Can I return a product if I no longer want it?
You may return your order from the date you placed your order until 30 days after receipt of the items only if the products are in their original packaging. We will not accept returns of ZYN packs unless they are intact and their plastic wrapping is unopened.
If you wish to return your order, please contact our free Customer Service number 0800 060 000 to find out how to do so. You may also notify us by email at the following address: contact@zyn.com.
What happens once my item is returned?
Once the item is returned and accepted we will attempt to reimburse you using the same payment method that you used to pay for the item (or, if you have not yet paid for the item, deduct it from the balance owed on your account) as soon as possible and no later than 14 days after we have received the returned item or proof that your have returned it within 30 days after you received the order. Another payment method may be used to reimburse you if you give us your consent. In any case, you will not incur additional charges.
We guarantee reimbursement for any item returned in accordance with our «Order return» clause, provided that all items are returned in the same condition in which you received them. This means that products must be in their original packaging and must not have been used or damaged.
When will I receive my refund?
If you are eligible for a refund it should be returned to your account within 5 working days.
We will send you an email to let you know the refund is on its way.
If you have not received your refund after 10 working days since you received our email, please contact our Customer Service team via the «Contact» page.