We will send you an email and SMS with shipment tracking as soon as your free ZYN trial kit order is on its way. You can find the tracking link of your order on your account at any time as well.
Please check your mailbox for a notice to pick it up at the post office or your parcel may have been left somewhere safe, such as with a neighbour.

We will not assume liability for any loss, damage and/or defects and we will not be responsible for any costs related thereto. This exclusion of liability applies in particular if the order cannot be delivered or if delivery is delayed, if the product does not function or functions poorly, if the information on is inaccurate or incomplete, if the delivery address is incorrect, in case of viruses or other technical problems, in case of theft or other incidents related to delivery of the Products.
 

Once it is ready, the order will be shipped as a regular parcel to your address. Order delivery  usually takes 2 to 3 business days. However longer delays may occur during bank holidays. 

Orders are generally delivered within 2 to 3 business days after the order is placed, if the order is placed Monday to Thursday. Orders placed on Friday morning will normally be delivered on Tuesday. Orders placed on Saturday or Sunday will normally be delivered on Wednesday. Delivery schedules and delivery times are not guaranteed and may vary. There are no deliveries on Sundays or national and cantonal holidays.

If you are absent at the time of delivery, the order will be left in your mailbox (parcel compartment), if possible. If this is not possible, you will receive a notice to pick it up at the post office.