Delivery
What do I do if I have not received my order?
We will send you an email and SMS as soon as your ZYN nicotine pouches order is on its way.
Please check your letter box for a notice to pick it up at the post office. Alternatively, your parcel may have been left somewhere safe, such as with a neighbour, or at the local parcel depot.
Please visit our website, www.ZYN.com, for all our delivery information including timeframes and fees associated with the different delivery options we offer.
If you need to report your order as lost, please contact our Customer Service team us via the «Contact» page.
What delivery options do you offer?
Please visit our Terms of Sale for all information on the delivery options we offer.
When will my order be shipped?
Once it is ready, the order will be shipped as a standard parcel to your address. Order delivery usually takes 2 to 3 working days. However, longer delays may occur due to national and cantonal holidays.
How long is the delivery time?
Orders are generally delivered within 2 to 3 working days after the order is placed, if the order is placed from Monday to Thursday. Orders placed on Friday morning will normally be delivered on Tuesday. Orders placed on Saturday or Sunday will normally be delivered on Wednesday. Delivery schedules and delivery times are not guaranteed and may vary. There are no deliveries on Sundays or national and cantonal holidays.
What happens if I am not at home to accept my delivery?
If you are absent at the time of delivery, the order will be left in your letter box (parcel compartment), if possible. If this is not possible, you will receive a notice to pick it up at the post office.
What do I do if I have not received my order?
We will send you an email and SMS as soon as your ZYN nicotine pouches order is on its way.
Please check your letter box for a notice to pick it up at the post office. Alternatively, your parcel may have been left somewhere safe, such as with a neighbour, or at the local parcel depot.
Please visit our website, www.ZYN.com, for all our delivery information including timeframes and fees associated with the different delivery options we offer.
If you need to report your order as lost, please contact our Customer Service team us via the «Contact» page.
What delivery options do you offer?
Please visit our Terms of Sale for all information on the delivery options we offer.
When will my order be shipped?
Once it is ready, the order will be shipped as a standard parcel to your address. Order delivery usually takes 2 to 3 working days. However, longer delays may occur due to national and cantonal holidays.
How long is the delivery time?
Orders are generally delivered within 2 to 3 working days after the order is placed, if the order is placed from Monday to Thursday. Orders placed on Friday morning will normally be delivered on Tuesday. Orders placed on Saturday or Sunday will normally be delivered on Wednesday. Delivery schedules and delivery times are not guaranteed and may vary. There are no deliveries on Sundays or national and cantonal holidays.
What happens if I am not at home to accept my delivery?
If you are absent at the time of delivery, the order will be left in your letter box (parcel compartment), if possible. If this is not possible, you will receive a notice to pick it up at the post office.