Ordering

It’s easy to place an order with us:
Log in to your account to begin browsing our range of ZYN nicotine pouches.
Once you’ve found the product(s) you want, click «Add to basket».
Continue shopping or click «View basket» if you’ve got everything you want.
View basket will take you to the checkout. 
The checkout will automatically display any payment and address details you have saved in your account, making it quick and easy to complete the order.
Alternatively, please enter the required details manually.
Please also carefully read the Terms of Sale and, if you agree, accept them. You can now confirm your order and check out.
We will send you an email as soon as the order is on its way to you. Please note: to process the order you will need to be age verified.

Yes, click on the “View basket” icon at the top right of the page and you will be able to see the ZYN nicotine products in your shopping basket. 
To change the quantity ordered, simply use the “+” button to increase the number of items or the “–” button if you want to take any items out. If you want to remove an item completely from your shopping basket, click the “x” button.

All orders must be placed through your online account on the website. Our Customer Service team is available to provide support and guidance with any queries or technical issues you have before, during or after placing an order through your online account on the website. Once you have placed your order, we will send you a confirmation by email and SMS as soon as the parcel is on its way to you.

Yes, you can amend your delivery address at the checkout stage or directly on your customer profile page on www.ZYN.com/ch/en/profile.

We will send an email and an SMS once your order has been dispatched for delivery. Please note that sometimes we ship items separately because their availability might vary, so your order may arrive in different deliveries.

You can check the status of your orders via your account on the website. Log in to see each individual order that you’ve placed with us. 
Select the one that you want to see more details about. 
We will also send you a dispatch email and an SMS as soon as your order is on its way.

Your account will show all your previous orders that have been confirmed.
Click on the order you want to view to find out more.

Once an order is placed on ZYN.com it is not possible to cancel it. Please visit our Returns Policy page on www.ZYN.com to help you get the order back to us instead.

Once you’ve placed your order for ZYN nicotine pouches we cannot make any changes to it. Please visit our Returns Policy page on www.ZYN.com to help you get the order back to us instead.

Once you’ve placed your order for ZYN nicotine pouches we cannot make any changes to it. Please visit our Returns Policy page on www.ZYN.com to help you get the order back to us instead.

If items delivered to you appear defective, please send an email to contact@zyn.com. Please include the following information:
•    Order number
•    Product name
•    Details of the fault
•    Images that document the fault, if applicable

After you contact us, a member of our Customer Service team will follow up with you by email to resolve the issue.

If your delivery includes any items not in your original order for ZYN nicotine pouches, please send an email to contact@zyn.com. Please include the following information:
•Order number
•Incorrect item received
•Correct item ordered

After you contact us, a member of our Customer Service team will follow up with you by email to resolve the issue.

If your delivery includes any damaged items, please send an email to contact@zyn.com. Please include the following information:
•Order number
•Incorrect item received
•Correct item ordered

After you contact us, a member of our Customer Service team will follow up with you by email to resolve the issue.

Please note, sometimes we ship items separately because their availability might vary, so your order may arrive in different deliveries. 
You may therefore receive part of you order for ZYN nicotine pouches ahead of the rest.
Your dispatch confirmation email will list the items that have been sent for delivery. If the item has been ordered but it is not listed there then it may be sent at a later date.
Please contact us via the «Contact» page to let our Customer Service team know and they’ll be happy to help you further.