It’s easy to order your free ZYN trial kit with us:

First choose your free ZYN trial kit and click on “Add to basket”, after this step we will verify your age. 
Then Create an account, all we need is your name, email and password.
Please also carefully read the Terms of Use and if you agree, accept them.  You can now confirm your order and check-out.
We will send you an email as soon as the order is on its way to you.
 

Yes, click on the ‘My Basket’ icon at the top of the page and you will be able to see which free ZYN trial kit is in your shopping basket. 
If you want to remove  the item  from your shopping basket then click the “x” button.
 

All orders must be placed through your online account on the website. 
Our Customer Service team is available to provide support and guidance with any queries or technical issues you have before, during or after placing an order through your online account on the website.  Once your have placed your order, we will send you a confirmation by email and SMS as soon as the parcel is on its way to you. You can find the tracking link of your order on your account at any time as well.
 

Yes, you can amend your delivery address at the checkout stage or directly on your customer profile page on www.ZYN.com/ch/en/profile.

We will send an email and a SMS with a tracking link once your order has been sent. You can find the tracking link of your order on your account at any time as well.

You can check the status of your order by clicking on the tracking link that will be shared by email and SMS once your order is on its way. You can find the tracking link of your order on your account at any time as well. 

Your account will show your confirmed order. 
Once the order is on its way to you,  an email and SMS with shipment tracking number will be sent. You can find the tracking link of your order on your account at any time as well.
 

If items delivered to you appear defective, please contact us through our contact form and our customer service team will shortly get in touch with you.

If your delivery includes an item not in your original order for ZYN nicotine pouches please contact us through our contact form and our customer service team will shortly get in touch with you.