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Ordering - FAQs

All ZYN products depend on availability. We want you to be able to order and receive the products you prefer effortlessly, so we'll always aim to let you know if an item is out of stock.
Sometimes there may be unexpected delays. In this case we will contact you to inform you.

t's easy to order ZYN nicotine pouches online:
1. Log in to your account to start browsing the range of products.
2. Once you find what you are looking for, click "Add to Cart".
3, Continue shopping or click "Proceed to Checkout" if you have found everything you want.
4. This will take you to checkout.
5. All the information you have saved in your account will automatically appear there, making it quick and easy to complete the order. Alternatively, you can enter the required information manually.
We will inform you about each stage of your order via email.

Yes, click on the cart icon at the top of the page and you will be able to see the ZYN products you have added.
To change the order quantity, just use the "+" button to increase the number of items or the "-" button if you want to remove some items.
If you want to remove an item completely from the shopping cart, then click the "Remove" button.

Yes, our support team is available to provide support and guidance with any queries or technical issues you have before, during or after placing an order through your online account on the website.

Yes, you can choose or amend your delivery address at the checkout stage. The default setting for the delivery address is your saved address, but you can choose to add a new one by clicking ‘Update address’.

We will send an email once your order has been dispatched for delivery. You can also check your account to see the progress of an order or to track it. Please note that sometimes we ship items separately because their availability might vary, so your order may arrive in different deliveries.

You can check the status of your orders via your account on the website. Login to see each individual order that you’ve placed with us. Select the one that you want to see more details about that order. We will also send you a dispatch email as soon as your order is on its way.

Your account will show all your previous orders, that have been confirmed.
First, click on the order you want to view to find out more.
If the order has been shipped, you will be able to track it via the link in the email.

You can cancel an order that has not yet been shipped. Just contact the ZYN support team.

Once you have placed your order for ZYN nicotine pouches, we will not be able to make any changes.
You can cancel an order that has not yet been shipped by contacting the ZYN support team and place your order again.

You can cancel an order that has not yet been shipped by contacting the ZYN support team and place your order again.

If items delivered to you appear defective, please contact us to find the solution together.

If your delivery includes an item(s) not in your original order for ZYN nicotine pouches, please contact us to find the solution together.

If items delivered to you appear damaged, please contact us to find the solution together.

Please note, sometimes we ship items separately because their availability might vary, so your order may arrive in different deliveries.
Contact us in order to check your order.