ZYN PURCHASE OFFERS

Terms & Conditions

The ZYN PURCHASE OFFERS, comprised of the ZYN10 Challenge Offer, ZYN 4+1 Offer, and ZYN Empty Can Redemption Offer, with details provided in ANNEX A (“Offer”) is open to legal age users who are at least 18 years old and above (as of the date of his/her participation in the Offer) residing in the Philippines, and who would otherwise continue to use tobacco or use nicotine containing products (“Customer”).

ANNEX A
ZYN10 Challenge Offer

I. ZYN10 CHALLENGE OFFER

1. Eligibility/Who Can Avail

a. are 18 years old and above;

b. who smoke or who would otherwise continue to use tobacco or nicotine containing products; and

c. customers who have availed of the ZYN Sampling Offer.

2. Duration of the Offer and Where to Avail

a. The Offer period is from April 21, 2025 to December 31, 2025. PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

b. The Offer can only be availed in the following points-of-sale:

i. IQOS Stores

ii. ZYN Activations

3. Specific Mechanics of the Offer

a. Customers must log in to their ZYN.com account to check if they are eligible for the Offer. IQOS Store Sales Experts, IQOS Coaches and ZYN Promoters can also check the Customer’s profile to see if the Customer is eligible for the Offer.

b. Customers who are eligible of the Offer receive a limited-edition merchandise when they purchase their 1st can of ZYN within 10 days from their ZYN Sampling Offer availment date.

c. The Offer can only be availed of once per Customer.

d. The Offer is subject to the availability of the limited-edition merchandise at the point-of-sale.

e. PMFTC and/or its authorized representative will verify the identity and age of each Customer. Customers who fail to pass the verification procedure (e.g. age non-eligibility) shall be informed that they are not eligible to avail of the Offer.

II. ZYN 4+1 OFFER

1. Eligibility/Who Can Avail

a. are 18 years old and above;

b. who smoke or who would otherwise continue to use tobacco or nicotine containing products

2. Duration of the Offer and Where to Avail

a. The Offer period is from April 21, 2025 to December 31, 2025. PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

b. The Offer can only be availed in IQOS Stores nationwide from April 21, 2025 to December 31, 2025 and ZYN.com on selected sale dates (6.6, 9.9, 11.11, and 12.12)

3. Specific Mechanics of the Offer

a. Customers must log in to their ZYN.com account to check if they are eligible for the Offer. IQOS Store Sales Experts, IQOS Coaches and ZYN Promoters can also check the Customer’s profile to see if the Customer is eligible for the Offer.

b. Customers who are eligible of the Offer get one (1) ZYN can for FREE when they buy four (4) ZYN cans in a single transaction.

c. The Offer can only be availed a maximum of six (6) times per quarter per Customer.

d. PMFTC and/or its authorized representative will verify the identity and age of each Customer. Customers who fail to pass the verification procedure (e.g. age non-eligibility) shall be informed that they are not eligible to avail of the Offer.

III. ZYN EMPTY CAN REDEMPTION OFFER

1. Eligibility/Who Can Avail

a. are 18 years old and above;

b. who smoke or who would otherwise continue to use tobacco or nicotine containing products

2. Duration of the Offer and Where to Avail

a. The Offer period is from April 21, 2025 to December 31, 2025. PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

b. The Offer can only be availed in IQOS Stores nationwide.

3. Specific Mechanics of the Offer

a. Customers must log in to their ZYN.com account to check if they are eligible for the Offer. IQOS Store Sales Experts, IQOS Coaches and ZYN Promoters can also check the Customer’s profile to see if the Customer is eligible for the Offer.

b. Customers who are eligible of the Offer must return five (5) empty ZYN cans at any IQOS Store to avail of the Offer. In return, the Customer shall receive a limited-edition merchandise for every five (5) empty ZYN cans that they return to the IQOS Store.

c. The Offer can be availed multiple times per Customer.

d. The Offer is subject to the availability of the limited-edition merchandise at the point-of-sale.

e. PMFTC and/or its authorized representative will verify the identity and age of each Customer. Customers who fail to pass the verification procedure (e.g. age non-eligibility) shall be informed that they are not eligible to avail of the Offer.

General Terms & Conditions

1. This Offer is being carried out by ActivAsia Inc. (“AAI”) as an authorized distributor of PMFTC products. IQOS Stores are operated by AAI and IQOS coaches are authorized sales representatives of AAI. IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC") and the online store of IQOS.com is operated by AAI, and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS Stores, IQOS.com, and ZYN.com. Deliveries are carried out by AAI or by AAI’s authorized third-party delivery providers.

2.  PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

3. Customers using multiple ZYN.com accounts to participate in the Offer are disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

4. PMFTC/AAI reserves the right to hold, suspend or block a Customer’s ZYN.com account due to suspicious, fraudulent or illegal activity.

5. PMFTC/AAI reserves the right to cancel, amend, or revoke these terms and conditions without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

6. By participating in the Offer, Customer confirms his/her consent to process his/her personal data provided as part of the Offer. Details of such processing are described in Philip Morris International’s (PMI) Consumer Privacy Notice found at https://www.pmiprivacy.com/en/consumer and AAI’s Data Privacy Consent Policy.

Important information: This product is harmful and contains nicotine which is a highly addictive substance. This is for use only by adults and is not recommended for use by non-smokers. Please visit ZYN.com to find out more about Philip Morris International’s Good Conversion Practices.

1. The Customer will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before items can be purchased and/or delivered to the Customer. The following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

2. In cases where Customer cannot accept the delivery, an authorized representative who is at least eighteen (18) years old and above can claim on behalf of the Customer provided the following documents are presented to the courier:

a) Valid government issued ID of representative for identity check and age verification

b) Copy of a valid government issued ID of Customer for identity check and age verification

c) Signed authorization letter indicating the order reference number and stating that the Customer is authorizing the representative to receive the orders.

The courier will not be able to proceed with the transaction if any of the above-required documents are not presented.

3. For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times. A third delivery attempt will be available in selected cities that offer same/next day delivery; and can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

For credit card transactions:

For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times

For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

You may check the status of your refund with your issuing bank.

4. For GCash transactions, refund must be coursed through ZYN Customer Care team. The Customer shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Customer’s GCash account real time.

1. ZYN.com website may be subject to possible technical and system issues. We will provide the necessary notice to the Customers if such is the case.

2. All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this terms and conditions, including the mechanics are final, and no objections and/or appeals thereon will be entertained.

3. Customers availing the Offer agree and confirm the following:

  • that you are a legal-age smoker at least 18 years old or above as of the date of his/her participation in the Offer;
  • that you have read and understood the terms and conditions detailed herein;
  • that you agree to follow the applicable mechanics of the Offer;
  • that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

4. If you have any questions regarding your ZYN.com order, please contact ZYN Sales Team. For anything else related to ZYN, feel free to contact ZYN Customer Care at contact.ph@zyn.com.

PMFTC/AAI will not be liable to the Customer for any taxes, costs, liabilities or expenses that may arise from this Offer.