They are a fast-growing, flavorful new way to enjoy nicotine that was designed in the Nordics and is now big in America.

Government Warning: This product is harmful and contains nicotine which is a highly addictive substance. This is for use only by adults and is not recommended for use by nonsmokers

Using ZYN is easy. 1. Break the seal to open the can 2. Insert a ZYN pouch under your upper lip. You may experience a tingling sensation that we at ZYN call “ZYNGLE” 3. Enjoy for around 30min 4. After use, remove the pouch. You can use the top lid compartment to store used pouches or dispose of them in a trash bin. 5. Empty your can/throw in the garbage/dispose of nicotine pouches before recycling the can. 

Nicotine Pouches are for single use only and should never be re-used. 

Nicotine pouches are not meant for ingestion. If a ZYN nicotine pouch is swallowed, seek medical attention if needed

Nicotine pouches are not meant for ingestion. 

If a ZYN nicotine pouch is swallowed by an adult, seek medical attention if needed. 

Keep nicotine pouches out of reach of children at all times. If nicotine pouch is used or swallowed by a child, seek medical attention immediately.

If you experience any unwanted health effect when using a nicotine pouch, consult a health care professional.

You can report any adverse event or incident directly by contacting ZYN Customer Care via contact.ph@zyn.com.

To change any details, please log-in to your account and navigate to “Account Settings” at the bottom of the page to make any changes including payment information, password or address details.

NOTE: If you are registered user on IQOS.com, changing any details on your ZYN account will also apply on your IQOS account details.

Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.

NOTE: If you are registered on IQOS.com, your new password will also apply on IQOS.com.

If you no longer want to receive our exclusive offers and promotions then you can log-in to your My Account Preference Center to make this change. 

NOTE: If you are registered on IQOS.com, unsubscribing for ZYN communications will also unsubscribe you from all IQOS communications.

You may update your contact details on your Account page in zyn.com. Alternatively, you may also contact Zyn Customer Care for assistance via contact.ph@zyn.com. 

NOTE: If you are registered on IQOS.com, changing contact information on ZYN will apply on your IQOS.com account.

All items ordered with ZYN depend upon availability. We want you to be able to order and receive the products , so we'll always aim to let you know if an item is out of stock.

Now and again there can be an unexpected delay, if so we'll get in touch to let you know.

It’s easy to place an order for ZYN nicotine pouches with us:

Log-in to your account to begin browsing our range of ZYN nicotine pouches.

Once you’ve found the product(s) you want, click ‘Add to basket’.

Continue shopping or click ‘View Basket’ if you’ve got everything you want.

View Basket will proceed you to the checkout.

The checkout will automatically display any payment and address details you have saved in your account, making it quick and easy to complete the order.

Alternatively, please enter the required details manually.

Please also carefully read the Terms of Sales and if you agree, accept them. and confirm once you checked that all is in order.

We will send you an email as soon as the order is on its way to you.

Yes, click on the ‘My Basket’ icon at the top of the page and you will be able to see the ZYN nicotine pouches SKUs in your shopping basket. 

To change the quantity ordered, simply use the “+” button to increase the number of items, or the “–“ button if you want to take any items out.

If you want to remove an item completely from your shopping basket then click the “x” button.

All orders must be placed through your online account on the website. 

Our Customer Service team is available to provide support and guidance with any queries or technical issues you have before, during or after placing an order through your online account on the website.

Yes, you can choose or amend your delivery address at the checkout stage. 

The default setting for the delivery address is your saved address, but you can choose to add a new one by clicking ‘Add a new address’.

We will send an email once your order has been dispatched for delivery.

You can also check your account to see the progress of an order or to track it.

Please note that sometimes we ship items separately because their availability might vary, so your order may arrive in different deliveries.

You can check the status of your orders via your account on the website.

Login to see each individual order that you’ve placed with us. 

Select the one that you want to see more details about that order. 

We will also send you a dispatch email as soon as your order is on its way.

Your account will show all your previous orders, that have been confirmed.

First, click on the order you want to view to find out more.

If the order has been sent with tracking then you will be able to click through to track it from your account.

You can also see the expected delivery date for your order on the dispatch email we sent you when your order is on its way to you.

You can cancel an order for ZYN nicotine pouches that has not yet been prepared for dispatch or has not been sent to you yet.

To cancel, please select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

We will send you an email within an hour to let you know if the cancellation request was successful.

Once you’ve placed your order for ZYN nicotine pouches we cannot make any changes to it.

To cancel a new order, please login to your account, select the relevant order and choose to cancel either individual items or the entire order.

We will send you an email within an hour to let you know if the cancellation was successful. 

Please do not place a new order until you hear back from us.

First, you can try to cancel the item in your order in your account.

To do so, you will need to click on the item and choose the cancel option.

We will send you an email within an hour to let you know if it was successful.

If you cannot cancel then you please contact Zyn Customer Care via contact.ph@zyn.com.

If items delivered to you appear defective*, please contact us to tell us more by sending an email to contact.ph@zyn.com 

Please have ready the following information:

• Order Number

• Product Name

• Details of the fault

• Images that support the fault, if applicable

After the call, a member of our Zyn Customer Care team will follow up with you by email to keep in touch if there is anything more to be done to resolve the issue.

If your delivery includes an item(s) not in your original order for ZYN nicotine pouches please contact us via email at contact.ph@zyn.com.

Please have ready the following information:

• Order Number

• Incorrect item received

• The correct item ordered

After the call, a member of our Customer Service team will follow up with you by email to keep in touch if there is anything more to be done to resolve the issue.

If items delivered to you appear damaged*, please send us an email at contact.ph@zyn.com and our Zyn Customer Care team will guide you in the next steps and to help you.

Please ensure to keep the delivery during this process unless a member of our team advises you otherwise.

We will follow up with you by email on next steps to take if necessary.

Please note, sometimes we ship items separately because their availability might vary, so your order may arrive in different deliveries. 

So you may receive part of you order for ZYN nicotine pouches ahead of the rest.

Your dispatch confirmation email will list the items that have been sent for delivery. If the item has been ordered but it is not listed there then it may be sent at a later date.

Please contact us via email at contact.ph@zyn.com to let our Zyn Customer Care team know and they’ll be happy to help you further.

We offer a variety of online payment methods to ensure our customers can place orders for ZYN nicotine pouches with ease.

You can select your preferred payment method at checkout.

We will ensure to validate and authenticate payment details. For us, the security of online purchases is fundamental. All payments are performed through secure payment systems. Confidential payment details are transmitted directly in an encrypted format (SSL).

When you buy ZYN nicotine pouches you will be charged VAT, based on the VAT rate of the country* 

VAT is calculated as a percentage of the price of the goods and this is called the VAT rate. VAT rate in the Philippines is 12%.

If you see ‘Payment Problem’ status on one or more of your orders for ZYN nicotine pouches, please check to ensure that the payment information submitted is correct.

Please click on the order for ZYN nicotine pouches.

You should see an option to resolve the problem.

Before re-entering any payment details make sure that your payment card and address information is up to date and that you can use the payment card to make online payments.

Please ensure all payment card details are correct and that you can use the card to make payments. 

If you still need support, please contact Zyn Customer Care via email at contact.ph@zyn.com.

You can manage your saved payment cards by clicking on ‘Payment Cards’ under Account Settings in your account.

If you want to add new payment details, you’ll need to do this at the checkout stage.

After entering your new payment card details, we will ask if you if you prefer it to be saved for following orders.

This means that next time you order with us it will be even easier than before.

Once you have selected all the ZYN nicotine pouches that you want to purchase, click ‘My Basket’, you will see a box located below your list of items appear which says ‘Got a discount code? Enter it here’. 

Add your discount code into this box and click ‘Add’ to apply the discount.

If you have any problems entering the code then you can contact our Zyn Customer Care team via email at contact.ph@zyn.com.

We will send you an email as soon as your ZYN nicotine pouches order is on its way. With this you can access more information about your delivery. 

For example, for tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.

If you still have not received your order, you can contact our Zyn Customer Care team via email at contact.ph@zyn.com.

Please contact our Customer Service team, if you are experiencing problems accessing the checkout or any part of our website.

You can contact us via contact.ph@zyn.com