ZYN REWARDS

These terms and conditions are between you and Philip Morris Limited, part of Philip Morris International, with offices at 10 Hammersmith Grove, London, W6 7AP (“we” or “us”). They explain how ZYN Rewards works. Please read them carefully.

We may update these terms or change the rewards for legal, regulatory, business, or policy reasons. If we make changes, we’ll publish the new terms on our website. By continuing to use ZYN Rewards, you accept the updated terms.

Eligibility and Membership

(i)      ZYN Rewards is available to all UK residents, aged 18 or older, who are nicotine users and are buying eligible ZYN variants directly from us. The following ZYN variants are excluded from ZYN Rewards: all 10-pouch can formats, Cool Mint 1.5mg, Apple Mint 3mg, Apple Mint 6mg, Red Fruit 9mg, and Guava Spice 11mg. ZYN Melts cans are also not eligible.

(i)      To start collecting your points, you must have a ZYN account and accept these terms and conditions. Only one ZYN account per person is permitted.

(i)      If you created a ZYN account before 02 June 2026 and/or you have an IQOS account, the most recent terms and conditions will also be published in the Marketing Preference centre on ZYN.com and IQOS.com.

Earning Points & Redeeming Rewards

(i)      Earn points by scanning the QR code found under the top label of eligible cans. Unless we tell you otherwise, points are only included when buying ZYN cans direct from us. Currently, cans include 20 points, but we reserve the right to change the number of inclusive points at our discretion.

(i)      Points are usually credited right away but may take up to 48 hours. For fraud prevention purposes, there is a monthly cap on the number of points you can earn each month.

(i)      If you scan a QR code but cannot apply the can’s points to your account, please contact Customer Care on 0808 502 2577.

(i)      Points are valid for two years after they’re credited to your account. When you use points for ZYN Rewards, those points earned earliest are used first. Points have no cash value, can’t be transferred, and can’t be exchanged for money. Points are for personal use only, not for business.

(i)      If a ZYN Reward grants a benefit, such benefit cannot be combined with any other benefit or reward that you may be eligible for as an ZYN customer.

(i)      Each ZYN Reward has its own set of terms, which you can find on the ZYN Rewards portal. You need at least 40 points to start redeeming individual ZYN Rewards. The portal will show you how many points are needed for each. Some ZYN Rewards are limited in quantity and are given out on a first-come, first-served basis. Please make sure you read the specific rules for your chosen ZYN Reward before you use your points to claim it.

(i)      Rewards are provided as described, and we are not liable for any additional or incidental costs you may incur when using the reward.

(i)      Once you have claimed a ZYN Reward, you are responsible for keeping the reward safe. We will not be responsible if you lose or misuse your Reward nor for any loss of opportunity if you are not eligible for a reward.

(i)      Guests to any events or experiences must be aged 18 or older.

(i)      If any reward requires us to contact you, but you cannot be contacted, or we don’t hear back from you within 48 hours of us attempting the first, the reward may be forfeited.

(i)      Please note Our website may link to third-party suppliers. Their terms and conditions apply when you use their sites. We do not control or monitor their practices and are not affiliated with them. We shall not be responsible to you if you are unable to use or benefit from the reward if you fail to comply with those third-party terms.

(i)      If you return a ZYN Reward in accordance with your consumer rights, and it’s returned to us in usable condition, your points will be re-applied to your account, and a new ZYN Reward can be selected. Whenever you choose to return something to us, you will be responsible for postage & packaging.

(i)      We reserve the right to substitute any advertised rewards with another of equal or greater value, should circumstances beyond our control require it.

(i)      For rewards that are tickets to events or experiences, we accept no liability for any cancellation, postponement, suspension, or material changes to any events or experiences organized by third parties, nor for stolen, misplaced, or inaccessible tickets.

(i)      Finally, please be aware that you cannot scan ZYN cans or redeem ZYN Rewards while you are outside the UK. However, providing you comply with s.1 of these terms and conditions, keep your can and scan the QR code for points upon your return to the UK.

Suspension & Termination of ZYN Rewards or Points

(i)      We can suspend, change or withdraw ZYN Rewards in part or in its entirety, at any time and for any reason, including but not limited to a change in law, regulation or commercial policy.

(i)      We may suspend or permanently remove points from your account if they were added by mistake, if we reasonably suspect you have not complied with these terms and conditions, or if you have tried to obtain points through deception or fraudulent means. Fraud includes, but is not limited to:

·       Returning rewards solely to reclaim points.

·       Claiming points for transactions not made by you or claimed by our retail partners.

·       Registering multiple ZYN accounts at the same address.

If changes to these Terms or Rewards negatively impact you, we will make all reasonable effort for this notice to be given 30 days before the date the change takes effect. Where we can, we’ll try to give you more than 30 days’ notice via email. Otherwise, notices will be published on our website.

If we or you terminate or suspend your participation in ZYN Rewards, we may revoke any unused points you were legitimately eligible for prior to termination, and access to your account may be blocked.

Marketing Consents

(i)      You can opt out of marketing communications about ZYN Rewards at any time, but please note that by opting out means you lose any points or rewards you have earned.

Our Responsibility to You

(i)      To the extent allowed by law, we are not responsible for any loss you might experience as a result of participating in this scheme or by using of any ZYN Rewards claimed.

Technical Issues

(i)      If you cannot scan your QR code, please contact Customer Care. You will need to provide proof of purchase showing the date you bought a qualifying can, the store where you purchased it (if relevant), and a clear photo of the can showing its back label and production date. Once Customer Care has checked the technical issue and confirmed you are eligible, they will manually add the points to your account. Please note, if technical problems delay your points, we are not responsible if you miss the opportunity to redeem or claim a ZYN Reward

Data and Privacy

(i)      We use the information you provide or that we collect to manage ZYN Rewards and help you participate. For more details on how we handle your personal information, please visit www.pmiprivacy.com/global/en/consumer/.

Governing Law & Jurisdiction

(i)      These terms are governed by English law. Any disputes will be handled by the English courts.