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ZYN support.
Reliable assistance begins here.
How can we help?
Quick access to more support.
FAQs.
Yes, ZYN customer support is available outside of standard business hours, including weekends.
Support hours
- Monday to Friday: 08:00 – 20:00
- Saturday & Sunday: 10:00 – 18:00
Contact options
- Phone and Live Chat: Call or chat online with us during the hours mentioned above.
- Email: Send a message at anytime, and we’ll respond during support hours.
There are no standalone ZYN stores, but don’t worry, because you can visit your nearest IQOS Store—or third-party retailer where ZYN is sold—for in-person support.
Find a store
Yes, you can talk to a live representative for support with ZYN nicotine pouches. Our human experts are available during operating hours to take your phone call and chat online. Contact ZYN Customer Service
Yes, our international assistance programme is available to ZYN users in participating countries, even if the product was purchased elsewhere. For assistance in your preferred language at any time, reach out via ZYN.com at your destination or visit an IQOS Store. You may need to provide proof of purchase.
Here are some options you can try:
- Use a new pouch, ideally from a sealed can.
- Read FAQs for answers to common issues.
- Visit an IQOS Store where our experts offer in-person support. Find a store
We have support resources to help you discover ZYN and get started with using nicotine pouches:
- Read blog articles about ZYN.
To get announcements about new ZYN product launches, sales and promotions, and more: