ZYN FAQs: Account Management
Purchasing nicotine pouches in the UK requires you to be over the age of 18. As you are attempting to purchase nicotine pouches online, we must verify that you are over the age of 18 before we can process your order. There are many reasons why you might fail but the most common reasons are if you have just moved to a new house, are not registered to vote, do not have a UK bank account or have changed your name.
Process to create an ZYN User Account
You can register directly on our website, in the “Sign in”/ “Register" section, by selecting the profile icon on the site navigation.
At the end of the registration, you will receive an email with a code to verify your account in order to continue the registration process.
If you already have an ZYN account, instead, it will be sufficient to click on "Login", then enter the email address and password defined at the time of registration. Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.
Any account registered on IQOS.com can also be used to login to ZYN.com using the same username and password.