IQOS Coach

Your personalized IQOS experience

A little help to get you started

At first IQOS may seem daunting - any new technology can be. Which is why we have designed the IQOS Coach service to cater for your needs while you familiarize yourself IQOS when switching from cigarettes to IQOS. Once you sign up, you get personal assistance. Don't wait to get the most out of your IQOS, Let us give you a hand.

Experience personalisation.
The IQOS way.

Thousands of IQOS users have already experienced the IQOS Coach service, helping them to stop smoking, and start heating

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. They’re available every day from XX to XX. Just give them a message and they’ll say hello within seconds.

Let's chat

Facebook

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Our Facebook Page

Send us a tweet

Our Twitter account is available every day from xx to xx. Tweet us your questions and we’ll get back to you in a flash/minutes.

Tweet us

Send us an Email

Write to us. Our inbox is never too full.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ

Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch