ZYN nicotine pouches – Product FAQs
ZYN nicotine
pouches FAQs
ZYN nicotine pouches are a new, tobacco-free, smoke-free and device free nicotine product, so you can experience it wherever, whenever you choose.
They are a fast-growing, flavourful new way to experience nicotine that was designed in the Nordics.
ZYN is made up of high-quality ingredients and nicotine
Currently ZYN nicotine pouches are available in one flavour across Regular: Cool Mint;
and three flavours across Mini: Cool Mint, Blackcherry and Spearmint
At this time, we do not have information on this matter.
If you have questions about whether you should use nicotine pouches given an existing health condition, you should consult a health care professional.
Right here at [ZYN.com]. ZYN is also available at our IQOS Boutique in Dubai mall and at our ZYN Partners stores
Using ZYN is easy. 1. Tear tab and twist the can to open 2. Pop a ZYN pouch under your lip. You may experience a tingling sensation that we at ZYN call “ZYNGLE” 3. Experience for around 30min 4. After use, remove the pouch. You can use the top lid compartment to store used pouches or dispose of them in a trash bin. Nicotine Pouches are single for use only and should never be re-used.
ZYN nicotine pouches have a shelf-life up to 12 months from a production date provided on a can.
Once you’re done, you can temporarily dispose of used ZYN nicotine pouches in the compartment on the lid of the pack and permanently dispose of them in your household bin or in a public waste container. Please also remember to store and dispose of nicotine pouches in a place inaccessible to children.
ZYN nicotine pouches are not an alternative to quitting and are not designed as cessation aids. ZYN nicotine pouches are for adults who would otherwise continue to smoke or use other nicotine products. Nicotine pouches are not risk free and contain nicotine, which is addictive. The best way to reduce nicotine-related health risks is to quit nicotine use altogether.
If a ZYN nicotine pouch is swallowed by an adult, seek medical attention if needed.
Keep nicotine pouches out of reach of children at all times. If nicotine pouch is used or swallowed by a child, seek medical attention immediately.
Nicotine pouches are not meant for ingestion.
A can of ZYN Regular contains 20 pouches.
A can of ZYN Mini contain 20 pouches.
ZYN is produced in our factories in the Nordic countries
No, ZYN does not contain tobacco.
ZYN nicotine pouches come in various flavours and several different nicotine variants. Flavour experience is personal and might require you to consider trying different flavours to find your preferred variant of ZYN nicotine pouch.
Currently, ZYN nicotine pouches are available in two pouch sizes
Regular: Currently available in all 3 flavours
Mini: Currently available in 3 flavours
If you experience any unwanted health effect when using a nicotine pouch, consult a health care professional.
You can report any adverse event or incident directly by contacting 800- MYZYN (96996)
The pouch, including its contents do not meet biodegradability standards; therefore, the pouch and its contents, should be disposed of in the trash with the general waste.
Please throw the used pouch in the trash with the general waste for proper disposal. If there
is no trash bin nearby, you can temporarily keep the used nicotine pouches in the
compartment on the lid of the ZYN can.
Using ZYN
Using ZYN
Store your ZYN pouches in the can and in a place inaccessible to children. It is not necessary to store them in the freezer or refrigerator.
The lid on the top of the can is for temporarily keeping used pouches until you are able to find a trash can to throw them away.
Some users may experience a tingling sensation. The experience varies from person to person.
It differs from person to person. For some people the tingling sensation is felt throughout the use of a pouch, for others it subsides after some minutes. Some users do not experience it.
It is not recommended to eat or drink when using ZYN nicotine pouches.
Only use one nicotine product at a time, this means also to only use one nicotine pouch at a time.
Contact and Account FAQs
Contact ZYN
Contact and Account FAQs
Contact ZYN
For any queries, please call us on 800- MYZYN (96996)
Registering on ZYN.com allows you to stay up to date with all the ZYN news & updated.
By being registered you can also buy ZYN nicotine pouches more conveniently.
To change any details, please log-in to your account and navigate to “Account Settings” at the bottom of the page to make any changes including payment information, password or address details.
Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.
If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.
Please call us on 800- MYZYN (96996)
Ordering
Ordering
All items ordered with ZYN depend upon availability. We want you to be able to order and receive the products you use effortlessly, so we'll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we'll get in touch to let you know.
It’s easy to place an order for ZYN nicotine pouches with us:
Log-in to your account to begin browsing our range of ZYN nicotine pouches.
Once you’ve found the product(s) you want, click ‘Add to basket’.
Continue shopping or click ‘View Basket’ if you’ve got everything you want
View Basket will proceed you to the checkout.
The checkout will automatically display any payment and address details you have saved in your account, making it quick and easy to complete the order.
Alternatively, please enter the required details manually
Please also carefully read the Terms of Sales and if you agree, accept them. and confirm once you checked that all is in order.
We will send you an email as soon as the order is on its way to you.
Yes, click on the ‘My Basket’ icon at the top of the page and you will be able to see the ZYN nicotine pouches SKUs in your shopping basket.
To change the quantity ordered, simply use the “+” button to increase the number of items, or the “–“ button if you want to take any items out.
If you want to remove an item completely from your shopping basket then click the “x” button.
All orders must be placed through your online account on the website.
Our Customer Service team is available to provide support and guidance with any queries or technical issues you have before, during or after placing an order through your online account on the website.
Yes, you can choose or amend your delivery address at the checkout stage.
The default setting for the delivery address is your saved address, but you can choose to add a new one by clicking ‘Add a new address’.
We will send an email once your order has been dispatched for delivery.
You can also check your account to see the progress of an order or to track it.
You can check the status of your orders via your account on the website.
Login to see each individual order that you’ve placed with us.
Select the one that you want to see more details about that order.
We will also send you a dispatch email as soon as your order is on its way.
Your account will show all your previous orders, that have been confirmed.
First, click on the order you want to view to find out more.
If the order has been sent with tracking then you will be able to click through to track it from your account.
You can also see the expected delivery date for your order on the dispatch email we sent you when your order is on its way to you.
Please call us on 800- MYZYN (96996)
Please call us on 800- MYZYN (96996)
Please call us on 800- MYZYN (96996)
If items delivered to you appear defective*, please call us on 800- MYZYN (96996)
If your delivery includes an item(s) not in your original order for ZYN nicotine pouches please call us on 800- MYZYN (96996)
If items delivered to you appear damaged*, please call us on 800- MYZYN (96996)
Please call us on 800- MYZYN (96996)
Payments
Payments
We offer a variety of online payment methods to ensure our customers can place orders for ZYN nicotine pouches with ease.
You can select your preferred payment method at checkout.
We will ensure to validate and authenticate payment details. For us, the security of online purchases is fundamental. All payments are performed through secure payment systems. Confidential payment details are transmitted directly in an encrypted format (SSL).
If you see ‘Payment Problem’ status on one or more of your orders for ZYN nicotine pouches, please check to ensure that the payment information submitted is correct.
Please click on the order for ZYN nicotine pouches.
You should see an option to resolve the problem.
Before re-entering any payment details make sure that your payment card and address information is up to date and that you can use the payment card to make online payments.
Please ensure all payment card details are correct and that you can use the card to make payments.
If you’ve still need support, please call us on 800- MYZYN (96996)
We will send you an email as soon as your ZYN nicotine pouches order is on its way. With this you can access more information about your delivery.
For example, for tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Please visit our website zyn.com/ae/en.html for all our delivery information including timeframes and fees associated with the different delivery options we offer.
If you do need to report your order as lost then please call us on 800- MYZYN (96996)
Please visit our website zyn.com/ae/en.html for all information on the delivery options we offer.
Please visit our website zyn.com/ae/en.html for all our delivery information including timeframes and fees associated with the different delivery options we offer.
The order can be delivered only to an adult person over the age of 18. ID check might be required to confirm your age, therefore please make sure that you can present an official ID at the time of delivery. Without this, we cannot complete the delivery and your order may be cancelled.*
*For more details, see Terms of Sale.
Returns and Refunds
Returns and Refunds
To return faulty or damaged goods please
1). Do not unseal the packaging if possible.
2). Please call us on 800- MYZYN (96996). A member of our team will advise how you on the next steps to take
Please refer to our Terms and Conditions on website zyn.com/ae/en.html
Please call us on 800- MYZYN (96996)
We will use information about you only in accordance with applicable data protection laws. You can read more on our data privacy notice.