You’re never overlooked overseas
If your IQOS VEEV device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.
*Service options, IQOS VEEV device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
There for you as you travel
Your device might already be registered, but if it’s not, register here to benefit from our international assistance service, when you're away.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from XX to XX. Just give them a message and they’ll say hello within seconds.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from xx to xx. Tweet us your questions and we’ll get back to you in a flash/minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
