Terms & Conditions

Introduction

Welcome to https://zyn.com (the "Website"), a website owned and operated on behalf of Philip Morris (Pakistan) Limited, with its registered office at 5th floor, The Corporate Office Block, Dolmen City, Block 4, Clifton, Karachi – 75600 (hereinafter referred to as "Philip Morris", "we" or "us"), which is part of the Philip Morris International Group. This website is intended only for adult consumers who are residing in Pakistan and contains information about our products that are also available for sale through the website. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") apply to your use of this website and any purchases you make through this website.

Who are we?

We are a member of the Philip Morris International group of companies. We have identified ourselves to you, and given our contact details, on the Website in connection with which you have been guided here.

How do you accept these terms?

If you use the Website, you accept these terms of use (“Terms”). These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

Limitation of liability

By using the Website, you accept certain limitation of liability, which we explain throughout these Terms. In summary: you use the Website at your own risk; we do not assume any liability, or make any warranties (express or implied) with respect to it or your use of it.

Use of nicotine products

Please carefully read Important Information section of the website.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE WEBSITE.

Products availability

“Product" means any of our products and, as the case may be, products of other manufacturer(s) we officially distribute.

Product samplings are valid as long as they are visible on the Website, within the limits of available stocks. Sample deliveries are concluded subject to the actual availability of the Products. We make every effort to keep up to date the information on the availability of the Products on the Website. Therefore, we will notify you by [e-mail or telephone] if an ordered Product is no longer available.

Orders from outside of Pakistan

We only sell to customers in Pakistan. Our website is solely for the sale of our products in Pakistan. We do not accept orders from, or deliver to, addresses outside Pakistan.

How can you place an order for sample

You can request for a sample through our Website after registration. You shall only bear the costs of connecting to and accessing the internet. In order to comply with the law we are required to verify that you are of the legal age of 18 or over and a nicotine user before we can deliver your sample.

How we will accept your order for a sample

Our acceptance of your sample order will take place when we email you to confirm that your order has been processed, at which point a contract will come into existence between you and us. You are responsible for providing accurate shipping information before placing an order and for reading the Safety Warning Information available on this Website.

We reserve the right to refuse any order which we suspect has been made fraudulently or in breach of these Terms. In the event of a breach of these terms, we have the right to cancel your order and prohibit you from ordering through the website by terminating the account without notice.

By placing an order through this Website, you confirm that you have accepted these terms and conditions.

Where we may not accept your order for a sample

We reserve the right to refuse, defer, or cancel your order at any time without assigning any reason. You may not place orders for more than 1 sample from your account. Please do not create multiple accounts to order multiple samples. We reserve the right to cancel an order for sample(s) that exceeds the maximum order quantity.

When can you place an order for a sample with us

As a general rule, the Website may be accessed 24 hours a day, 7 days a week, subject to:

  1. A force majeure event;
  2. The availability of the Internet network;
  3. Temporary suspensions of the Website for technical reasons related to Website updates, maintenance or any other technical reasons.

Returns

We do not accept returns for samples delivered.

Delivery

We aim to deliver the Product within 3 days from the receipt of the order for sample(s), however, please contact our helpline in case of delay.

Further terms

If you wish to use certain sections of this website or any offers on it, they may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms

We may amend these Terms from time to time. If we do, we will notify you of such changes the first time you log on to the Website following such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adult tobacco and nicotine users aged 18 and above who want to continue to enjoy tobacco and nicotine products (“Intended User”), and who reside in Pakistan. If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this may be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Notice (see the “Privacy and Cookies” section below for more information.)

It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including messages posted on the forum, software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by law in your country as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limitation of Liability” below.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

  • we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
  • if you access any such websites, you do so at your own risk.

You may not frame, link or deep-link the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Notice and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Posting materials

You warrant that all tangible and intangible materials and ideas, including text, drawings, designs, photographs, videos, sketches, that you post on the Website (“Materials”) are your original work in which you own the related intellectual property rights. You also warrant that the Materials do not and will not infringe any third party’s intellectual property rights.

By posting the Materials on the Website you: (a) assign to us all rights to, and intellectual property rights in, the Materials; (b) relinquish, to the fullest extent permitted by law, all rights to such Materials and waive any moral rights in them (including the right to be named as the author of such Materials); and (c) acknowledge that we (and those whom we (directly or indirectly) permit) shall have unrestricted use of the Materials, including using, altering, duplicating, or combining them in all forms and for all media.

Disclaimer

Although we do our best to provide an informative Website that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

(a) it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;

(b) we accept no liability to you in respect of the Website (subject to the paragraph on “Limitation of Liability” below); and

(c) we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:

  • that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
  • that access to the Website will be uninterrupted, or error-free; and
  • that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limitation of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the jurisdiction indicated of the location we have given in the contact details of the Website (the “Jurisdiction”) govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts located in the Jurisdiction (and, insofar as the parties may validly agree, the courts in the town closest to our registered office), for any action to enforce these Terms. The Website has been designed to comply with the laws of the Jurisdiction.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

ZYN E-Commerce Lucky Draw

These terms and conditions (“Terms”) are between you and Philip Morris Pakistan Limited (“PMPKL”). To participate in the ZYN Website Lucky Draw Program (“Program”), please carefully review these Terms and then click the "I Agree" button to indicate your acceptance to the Terms.  This action will confirm your understanding and agreement to the Terms and guidelines of the Program, allowing you to proceed with participation.

1. Introduction to Program:

This Program is open exclusively to adult consumers of ZYN nicotine pouches who have registered on the ZYN website, www.zyn.com (“Website”), by or before 10th December 2025 and during the Program Period (as defined below), have purchased 9 ZYN Prime Cans of any flavor or strength through the Website. Eligible participants will have the opportunity to enter the ZYN Website Lucky Draw for a chance to win the prizes outlined below in these Terms (“Program”).

2. Program Period:

The Program begins at 12:00:01 a.m. PKT on [25th] October 2025 and ends at 11:59:59 p.m. PKT on 10th December 2025 (“Program Period”). Participants must have purchased the required 9 ZYN cans before 10th December 2025, after which no purchases will be considered towards the lucky draw entry.

3. Eligibility:

Participation is only open for adult consumers of ZYN nicotine pouches who have registered on the Website by or before 10th December 2025  and have purchased 9 ZYN Prime Cans through the Website during the Program Period. Employees of PMPLK and/or its affiliates, and persons working for PMPKL’s appointed advertising and promotional agencies who have been directly engaged in the development of the Program materials or events are not eligible to participate.

4. Lucky Draw Terms:

There will  upto 43 winners of the Lucky Draw. The winners will be selected at random, and the draw process will be conducted at the sole discretion of PMPKL through computerized systems. The decision of PMPKL regarding any aspect of the lucky draw is final and binding 

5. Prizes:

(i) The prizes of the Lucky Draw include:

a) Samsung Buds 2 Pro

b) Samsung Watch 6 Classic

c) iPhone 16

(ii) Each Participants can only win ONE prize in the Program. There will only be one winner selected through the above lucky draw process who shall receive the iPhone 16.

(iii) The Prizes are not transferable or exchangeable for credit, cash or in kind.

(iv) PMPKL shall not be responsible for any issues arising from the collection, delivery or condition of the Prizes.  The Lucky Draw winner shall accept the Prizes on an 'as-is' condition. The actual specification of the Prizes may differ from the visuals appearing on the Website and marketing material.  The colour choice of the Prizes is based on PMPKL’s discretion and availability of the same.

(v) The winners will be required to bear all costs relating to and incidentals to the Prizes, including payment of all applicable taxes, fees and other charges or costs relating to the same and PTA registration (if applicable). PMPKL shall not be responsible or liable for the same.

(vi)  PMPKL reserves the right to, at any time and in its sole and absolute discretion, replace and/or substitute the Prize with an alternative item of any value without prior notice and without any liability.

(vii)  PMPKL makes no warranty or representation (whether express or implied) on the quality, merchantability or suitability for use of the Prizes. PMPKL shall not be liable for any loss, injury or damage that may be suffered or incurred by any person in connection with or the use of the same.

4. Notification: Winners will be notified via call or email by PMPKL’s authorized third party representative within 20 days of the program's end. If you are selected as the winner, you will receive a call from PMPKL’s authorized representative confirming your prize and delivery details. You must present a valid identification document such as your Pakistani CNIC or Passport, to confirm proof of eligibility for receiving the Prize. If any winner fails to submit the same he/she will be disqualified, and his/her prize will be deemed forfeited.

The Winner of the Lucky Draw shall additionally ensure they remain contactable. If they are uncontactable for 2 days for any reason whatsoever, PMPKL reserves the right to forfeit / reclaim the prize and conduct another Lucky Draw to replace the winner.

5. No Liability:

(i) By participating in the Program, participants release PMPKL and its affiliates, parents or subsidiaries and affiliate companies, their respective directors, officers, agents and employees (“Released Parties”) from any and all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, losses, or loss or corruption of data or information, the redemption and use of any of the prizes. For the avoidance of doubt, any cancellation, termination or suspension by PMPKL of this Program shall not entitle participant to any claim or compensation against PMPKL for any and all losses or damage suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.

(ii) Participants further agree to indemnify, defend and hold the Released Parties harmless from and against any and all third-party claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to any breach by Participants of any of these Terms or any violation by Participants of applicable laws. Further, the Released Parties shall not be liable and disclaims all representations and warranties, express, implied or statutory including warranties of merchantability, fitness for particular purpose or use and non-infringement of third-party intellectual property rights. 

6. Privacy:

By participating in the Program, you agree and consent that the information collected through the Program will be subject to and used in accordance with the Privacy Policy accessible at the Website or at https://www.pmiprivacy.com/global/en/consumer/and give PMPKL the consent to share your information with PMPKL’s authorized third-parties for the sole purpose of fulfilling your prize and the Program modalities. Additionally, winners may be requested to take part in promotional activity and allow PMPKL the right to use your name for any publicity PMPKL is desirous of conducting relating to the Program winners.

7. Miscellaneous:

(i) PMPKL reserves the right at any time in its sole and absolute discretion and without any liability whatsoever, to terminate, suspend or cancel this Program, substitute any of the prizes, change the terms of the Lucky Draw including the lucky draw prizes, waive or amend any of these terms and conditions without prior notice. Your continued participation in the Program constitutes your consent to be bound by these Terms, and any amendments made thereto, from time to time.

(ii) The decisions of PMPKL on all matters relating to or in connection with this Program, including in relation to any dispute in connection with this Program, are final, conclusive and binding. PMPKL shall not be obliged to give any reason or enter into any correspondence with any person on any matter concerning this Program.

(iii) PMPKL reserves the right at its sole discretion to disqualify any individual that tampers or attempts to tamper with the operation of the Program or the Website, violates the Terms and Conditions; or acts in any adverse manner or with intent to malign, threaten or harass any other person. Any attempt by any person to deliberately undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, PMPKL reserves the right to seek damages from any such person to the fullest extent permitted by law.

(iv) Participants are discouraged from posting any pictures, information, statement or comments relating to the Program on their social media accounts especially any content that may be perceived to be against the Program, Website and/or PMPKL. You agree that any such adverse activity shall entitle PMPKL to terminate your participation in the Program along with restraining PMPKL to exercise any other legal remedy available under the applicable laws.

(v) In the event of any inconsistency between these Terms and any advertising, promotional, publicity and other materials relating to or in connection with this Program, these terms and conditions shall prevail.

(vi) PMPKL’s failure to enforce these Terms shall not constitute a waiver of these Terms, or any of its provisions, including our right to terminate your Program participation.

8. Jurisdiction and Governing Law:

These Terms are governed and shall be construed in accordance with the Laws of Pakistan.  You irrevocably consent to the exclusive jurisdiction of the courts located in  Karachi, in case of any action to enforce these Terms. 

How to Contact Us

Please contact us contact.pk@zyn.com if:

  • you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or
  • for any questions you may have about these Terms or the Website.