Online self diagnostics tool
The light on your IQOS has turned solid red, or is blinking red?
The IQOS user guide isn‘t providing the help you need?
Simply launch the IQOS diagnostic tool to resolve the issue right away or, in the event of a warranty claim, have a direct replacement made.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from XX to XX. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from xx to xx. Tweet us your questions and we’ll get back to you in a flash/minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
First steps
Find all IQOS Stores, Pop-Up Stores and IQOS Corner in Germany - also in your area.
Your personal IQOS Coach
Learn more about the benefits of the IQOS tobacco heater compared to normal cigarettes.
International assistance
Here are the answers to the most frequently asked questions on IQOS.
How to reach us
Still have questions? We are here to help.
ZYN is…
simple to use.
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Break the seal to open the can. | ||
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Place a ZYN pouch under your lip. You may experience a tingling sensation. | ||
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Enjoy for around 30 minutes. | ||
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You can dispose of the used pouches in the compartment on the lid. |
News and blog.
News
Is There Nicotine in Chewing Tobacco?
Yes. It is also useful to know that the chewing tobacco nicotine content will likely vary, depending on the product and brand.
News
A Guide to Nicotine in Smoke-Free Alternatives
Nicotine is an addictive substance that was initially identified within the tobacco plant during the 1820s. Since then, researchers have thoroughly analyzed the chemical – determining that it poses a risk to adult consumers.
News
What Are Nicotine Pouches?
Nicotine pouches are a smoke-free alternative to continued smoking.
News
PMI adds ZYN nicotine pouches to its brands by acquiring Swedish Match.
Ready to switch to a new smoke-free and tobacco-free nicotine experience? Time to discover the new addition to the PMI portfolio: ZYN nicotine pouches.
News and blog.
News
Is There Nicotine in Chewing Tobacco?
Yes. It is also useful to know that the chewing tobacco nicotine content will likely vary, depending on the product and brand.
News
A Guide to Nicotine in Smoke-Free Alternatives
Nicotine is an addictive substance that was initially identified within the tobacco plant during the 1820s. Since then, researchers have thoroughly analyzed the chemical – determining that it poses a risk to adult consumers.
News
What Are Nicotine Pouches?
Nicotine pouches are a smoke-free alternative to continued smoking.
News
PMI adds ZYN nicotine pouches to its brands by acquiring Swedish Match.
Ready to switch to a new smoke-free and tobacco-free nicotine experience? Time to discover the new addition to the PMI portfolio: ZYN nicotine pouches.
Try ZYN nicotine pouches for free* |
Try ZYN nicotine pouches for free* |
How to get your free welcome kit
This offer is applicable only to new customers who haven’t purchased from ZYN before. Only one welcome kit per new customer.
Add the ZYN Welcome Kit to your cart
Create your account and submit your order
Start your
ZYN journey
