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Woman with a golden IQOS holder and charger in her hand

Getting started with your IQOS 3 DUO

  1. Tap the IQOS 3 DUO Pocket Charger button to check the battery level. If it’s low, plug the device into a power outlet using an original IQOS AC adaptor and cable.
  2. To turn the IQOS 3 DUO Pocket Charger on or off, press the button at the top for 4 seconds. Check the status lights on your IQOS Holder to see the battery level. Two lights mean it’s fully charged and you can use it twice. One light means one use. No lights mean it’s time to recharge the holder.
  3. To use your IQOS 3 DUO Holder, gently insert a HEETS stick. Don’t twist the HEETS stick. If you do, you risk breaking the blade. After you’ve inserted the HEETS stick, press and hold the holder button. You’ll feel a vibration and the lights will pulse slowly. That the holder is getting ready. When you feel two vibrations and both status lights are steadily on, that means you’re good to go. 
  4. If you feel two vibrations again, that means your IQOS time is nearly up. Slide open the IQOS 3 DUO Holder, remove the HEETS stick, and slide the holder shut. Tap the holder button to see the device’s status. Remember: one light means there’s one use remaining. You can enjoy another IQOS experience or place the holder back in the charger.
  5. When your IQOS 3 DUO Holder is in the Pocket Charger, watch the lights on top of the Pocket Charger. When it’s flashing, that means the holder is charging. When both lights are on, that means you can take the holder out.
Woman with a golden IQOS holder and charger in her hand

How to charge your IQOS 3 DUO

  1. Tap the IQOS 3 DUO Pocket Charger button to check the battery level. If it’s low, plug the device into a power outlet using an original IQOS AC adaptor and cable.
  2. To turn the IQOS 3 DUO Pocket Charger on or off, press the button at the top for 4 seconds. Check the status lights on your IQOS Holder to see the battery level. Two lights mean it’s fully charged and you can use it twice. One light means one use. No lights mean it’s time to recharge the holder.
  3. To use your IQOS 3 DUO Holder, gently insert a HEETS stick. Don’t twist the HEETS stick. If you do, you risk breaking the blade. After you’ve inserted the HEETS stick, press and hold the holder button..
Woman with a golden IQOS holder and charger in her hand

How to clean your IQOS 3 DUO

  1. Tap the IQOS 3 DUO Pocket Charger button to check the battery level. If it’s low, plug the device into a power outlet using an original IQOS AC adaptor and cable. 
  2. To turn the IQOS 3 DUO Pocket Charger on or off, press the button at the top for 4 seconds. Check the status lights on your IQOS Holder to see the battery level. Two lights mean it’s fully charged and you can use it twice. One light means one use. No lights mean it’s time to recharge the holder.
  3. To use your IQOS 3 DUO Holder, gently insert a HEETS stick. Don’t twist the HEETS stick. If you do, you risk breaking the blade. After you’ve inserted the HEETS stick, press and hold the holder button..

Tips from us, to you

How to insert Heets correctly
Inserting your HEETS sticks correctly every time

Never twist the tobacco stick while inserting it into your IQOS 3 DUO Holder, since this can damage the heating blade.

Watch tutorial

IQOS charger plug
Charging your IQOS 3 DUO

Remember to keep your IQOS 3 DUO Pocket Charger battery charged daily for continuous tobacco enjoyment. Try to charge it at the same time as you charge your phone. Charging is faster if plugged to a wall outlet than to a laptop’s USB ports.

Watch tutorial

White IQOS holder
Getting started with your IQOS 3 DUO

Press and hold the IQOS 3 DUO Pocket Charger button for 4 seconds, then release. The holder and pocket charger status lights will turn on slowly. To charge the holder, slowly insert it into the pocket charger, then close the door.

Watch tutorial

That’s not all.

There’s more useful information in our IQOS 3 DUO User Guide.

Our IQOS 3 DUO User Guide will let you delve deeper into how your device works and what it can do.

Download IQOS 3 DUO User Guide

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