How to reach us
Still have questions? We are here to help.
Live chat
Chat to our IQOS experts in real time. They’re available every day from 8:00-21:00. Just send us a message and we’ll answer within seconds.
Online self diagnostics tool
The light on your IQOS has turned solid red, or is blinking red?
The IQOS user guide isn‘t providing the help you need?
Simply launch the IQOS diagnostic tool to resolve the issue right away or, in the event of a warranty claim, have a direct replacement made.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from XX to XX. Just give them a message and they’ll say hello within seconds.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from xx to xx. Tweet us your questions and we’ll get back to you in a flash/minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Give us a ring
Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.
First steps
Find all IQOS Stores, Pop-Up Stores and IQOS Corner in Germany - also in your area.
Your personal IQOS Coach
Learn more about the benefits of the IQOS tobacco heater compared to normal cigarettes.
International assistance
Here are the answers to the most frequently asked questions on IQOS.
