Nicotine Pouches Info, Flavours and Use | FAQs

ZYN nicotine pouches – Product FAQs

ZYN nicotine pouches are a new, tobacco-free, smoke-free and device free nicotine product, so you can enjoy it wherever, whenever you choose.

They are a fast-growing, flavourful new way to enjoy nicotine that was designed in the Nordics and is now big in America.

ZYN is made up of high-quality ingredients and nicotine.

Currently ZYN nicotine pouches are available in 3 flavours: Spearmint, Apple Mint, and Espressino.

At this time, we do not have information on this matter.

If you have questions about whether you should use nicotine pouches given an existing health condition, you should consult a health care professional.

Right here at ZYN.com. ZYN is also available at IQOS Store Beachwalk and ZYN Tokopedia Official Store.

A dot system on the pack communicates the level of nicotine strength; with one dot representing the lowest nicotine strength and four dots representing the highest.

Using ZYN is easy.

1. Break the seal to open the can.

2. Pop a ZYN pouch under your lip. You may experience a tingling sensation that we at ZYN call “ZYNGLE”.

3. Enjoy for around 30min

4. After use, remove the pouch. You can use the top lid compartment to store used pouches or dispose of them in a trash bin.

5. Empty your can/throw in the garbage/dispose of nicotine pouches before recycling the can. Nicotine Pouches are single for use only and should never be re-used.

ZYN nicotine pouches have a shelf-life up to 12 months from a production date provided on a can.

Once you’re done, you can temporarily dispose of used ZYN nicotine pouches in the compartment on the lid of the pack and permanently dispose of them in your household bin or in a public waste container. Please also remember to store and dispose of nicotine pouches in a place inaccessible to children.

ZYN nicotine pouches are not an alternative to quitting and are not designed as cessation aids. ZYN nicotine pouches are for adults who would otherwise continue to smoke or use other nicotine products. Nicotine pouches are not risk free and contain nicotine, which is addictive. The best way to reduce nicotine-related health risks is to quit nicotine use altogether.

If a ZYN nicotine pouch is swallowed by an adult, seek medical attention if needed.

Keep nicotine pouches out of reach of children at all times. If nicotine pouch is used or swallowed by a child, seek medical attention immediately.

Nicotine pouches are not meant for ingestion.

A can of ZYN contains 15 pouches.

ZYN is produced in our factories in Sweden, Europe.

No, ZYN does not contain tobacco.

ZYN nicotine pouches come in various flavours and several different nicotine strengths. Flavour experience is personal and might require you to consider trying different flavours to find your preferred variant of ZYN nicotine pouch.

A dot system on the packaging signifies the different nicotine strengths, where one dot indicates the lowest level of nicotine and four dots indicates the highest level of nicotine.

If you experience any unwanted health effect when using a nicotine pouch, consult a health care professional.

You can report any adverse event or incident directly by contacting ZYN customer care 1500-597

The pouch, including its contents do not meet biodegradability standards; therefore, the pouch and its contents, should be disposed of in the trash with the general waste.

Please throw the used pouch in the trash with the general waste for proper disposal. If there is no trash bin nearby, you can temporarily keep the used nicotine pouches in the compartment on the lid of the ZYN can.

Using ZYN

Store your ZYN pouches in the can and in a place inaccessible to children. It is not necessary to store them in the freezer or refrigerator.

The lid on the top of the can is for temporarily keeping used pouches until you are able to find a trash can to throw them away.

Some users may experience a tingling sensation. The experience varies from person to person.

It differs from person to person. For some people the tingling sensation is felt throughout the use of a pouch, for others it subsides after some minutes. Some users do not experience it.

It is not recommended to eat or drink when using ZYN nicotine pouches.

Only use one nicotine product at a time, this means also to only use one nicotine pouch at a time.

Contact and Account FAQs

Contact ZYN

For any queries, please contact us via www.ZYN.com/contactus

Registering on ZYN.com allows you to stay up to date with all the ZYN news & updated.

To change any details, please log-in to your account and navigate to “Account Settings” at the bottom of the page to make any changes including payment information, password or address details.

Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.

If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.

Please contact us via www.ZYN.com/contactus

Ordering

All items ordered with ZYN depend upon availability. We want you to be able to order and receive the products you love effortlessly.

It’s easy to place an order for ZYN nicotine pouches with us:

Log-in to your account to begin browsing our range of ZYN nicotine pouches.

Once you’ve found the product(s) you want, click ‘Add to basket’.

Continue shopping or click ‘View Basket’ if you’ve got everything you want

View Basket will proceed you to the checkout.

Yes, click on the ‘My Basket’ icon at the top of the page and you will be able to see the ZYN nicotine pouches SKUs in your shopping basket.

To change the quantity ordered, simply use the “+” button to increase the number of items, or the “–“ button if you want to take any items out.

If you want to remove an item completely from your shopping basket then click the “x” button.

Yes, you can choose or amend your delivery address at the checkout stage.

We will send an email once your order has been dispatched for delivery.

You can also check your account to see the progress of an order or to track it.

Please note that sometimes we ship items separately because their availability might vary, so your order may arrive in different deliveries.

You can check the status of your orders via your account on the website.

Select the one that you want to see more details about that order.

We will also send you a dispatch email as soon as your order is on its way.

Your account will show all your previous orders, that have been confirmed.

First, click on the order you want to view to find out more.

If the order has been sent with tracking then you will be able to click through to track it from your account.

To do the cancellation, please contact us. We are ready to help you on the 7 days a week, from 8:00 to 22:00.

ZYN Hotline - 1500 597

Once you have placed an order you cannot change or cancel the order

You can contact us via:

Hotline Call - 1500597

Please note, sometimes we ship items separately because their availability might vary, so your order may arrive in different deliveries.

So you may receive part of you order for ZYN nicotine pouches ahead of the rest

Your dispatch confirmation email will list the items that have been sent for delivery. If the item has been ordered but it is not listed there then it may be sent at a later date.

If you have any further questions you can contact us via:

Hotline Call - 1500597

Payments and Discounts

We offer a variety of online payment methods to ensure our customers can place orders for ZYN nicotine pouches with ease.

Payments can be made by:

Website / Online: Bank Transfer (Virtual Account), Credit Card

Offline store: Debit Card, Credit Card

If you see ‘Payment Problem’ status on one or more of your orders for ZYN nicotine pouches, please check to ensure that the payment information submitted is correct.

If your payment still have a problem, please contact us through:

Hotline Call - 1500597

You can manage your saved payment cards by clicking on ‘Payment Cards’ under Account Settings in your account.

If you want to add new payment details, you’ll need to do this at the checkout stage.

After entering your new payment card details, we will ask if you want you will be asked if you prefer them to be saved for following orders.

We will send you an email as soon as your ZYN nicotine pouches order is on its way. With this you can access more information about your delivery

Please visit our website www.ZYN.com for all our delivery information.

If you do need to report your order as lost then please contact our Customer Service team via:

Hotline Call - 1500597

There are 2 delivery options in ZYN for you:

- Regular delivery (3 - 7 days)

- Same Day Delivery* (6 - 8 hours)

*Same day delivery available in limited city.

There are 2 delivery options in ZYN for you:

- Regular delivery (3 - 7 days)

- Same Day Delivery* (6 - 8 hours)

*Same day delivery available in limited city.

Website

Please refer to our Terms and Conditions on www.ZYN.com

Please contact our Customer Service team, if you are experiencing problems accessing the checkout or any part of our website.

You can contact us via "contact us" page.

Please note that the personal data you use during registration will be processed in accordance with PMI's Consumer Privacy Policy.

You can unsubscribe from receiving additional information at any time in your profile on Zyn.com or by calling the Zyn Customer Service Center at 1500-597.

If you have any questions, or wish to exercise any of your rights, you can find contact details for the relevant affiliate, and if applicable data protection officer. Learn more on pmiprivacy.com