To collect points, you will need a ZYN.com account. This is simple to set up, just follow the steps below:

No, your ZYN Rewards account will remain active as long as you do not opt-out from the program, or your account is not suspended or terminated.

If you opt out of ZYN Rewards, your points will be forfeited and your access to the ZYN Rewards website will be blocked.

Currently, you can only collect points & redeem ZYN Rewards in the UK. 

To opt-out of ZYN Rewards, please follow the steps highlighted below:

Alternatively, you can get in touch with our customer care team who can support you with this.

If you opt out of ZYN Rewards, you will lose the points you have accrued to date. However, you can always reactive your ZYN Rewards account in the future. 

It can take up to 48h for your points to be applied, however, we try to do this immediately. 

It’s simple.

For every eligible ZYN can that you scan, you will earn 20 points.

To find the QR code, peel back the label on the lid of your ZYN can. Eligible ZYN cans will be marked (you will see “ZYN Rewards” written on the bottom right corner of the label on the lid of your ZYN can).

Unless we tell you otherwise, all our ZYN cans include ZYN Rewards. ZYN cans that currently are in ineligible for points are: all our 10-pouch ZYN cans, ZYN Apple Mint 3mg, ZYN Apple Mint 6mg, ZYN Red Fruits 9mg and ZYN Guava Spice 11mg.

ZYN Rewards cans are available direct from us, including IQOS.com and our IQOS stores.

You can redeem 3 types of rewards using your ZYN Rewards points:

Your points will expire 2 years after the date they were applied to your account. 

No, you cannot redeem a reward if you don’t have the number of points required to redeem that specific reward.

No, rewards can only be redeemed using points. You cannot redeem a reward by combining points with cash.

If you do not have enough points to redeem the reward you want, you will need to scan more eligible ZYN cans until you have enough points to redeem your chosen reward.

If you have redeemed a voucher through ZYN Rewards, this should have been sent to the email address associated with your ZYN.com account within 12 hours from redemption. Please check your inbox/spam for an email from notifications@xoxoday.com. If its’ been more than 12 hours and you still cannot find it, then please contact our customer care team.

Tickets to music festivals will be sent to the email address associated with your ZYN.com account 1 week before the event date.

Tickets to horse racing events and motorsports events will be sent to the email address associated with your ZYN.com account within 1-2 business days from the date of redemption.

In either case, you will receive an email upon redemption confirming that your tickets are reserved.

All tickets will be sent from the following email address: reward@wllrewards.net. Please check your inbox/spam.

If you have not received your tickets within the time frame specified above, then please contact our customer care team.

If you have redeemed a physical item, then this will be delivered to the address provided during the redemption process within 5 business days. You will receive an email from Royal Mail once the item has been shipped to you with a unique reference number that you can use to track the delivery.

If it’s been more than 5 business days since you have redeemed the item and you have still not received it, then please contact our customer care team.

In this case, please contact our customer care team and provide details of the voucher you have redeemed.

Please contact our customer care team and provide details of the physical item you have redeemed as well as images showing the damage. The team will instruct you around next steps.

There are different error messages that you can get when scanning an eligible ZYN can.

Below we have outlined what these are and what you should do in each scenario:

“Invalid QR code. The QR code you scanned is not valid. Please check the code and try again. If the issue persists, please contact our Customer services team.”

“Oops, something went wrong! Please close this pop-up and try again. If the issue persists, please contact our Customer Services team.”

“Looks like this ZYN can has already been scanned. Each can of ZYN can only be scanned once. For further help, please contact our Customer Services team.”

“Looks like you’re not in the UK. We can’t add ZYN points for this can right now. Due to legal restrictions, you can only claim ZYN points in the country where the ZYN can was purchased. For further help, please contact our Customer Services team.”

“Looks like you have reached your monthly scan limit. Make sure you save your unscanned ZYN cans and try again when the monthly limit resets in the next calendar month.”

“Looks like your device doesn’t have a camera. To scan a scan and collect ZYN points, please use a device with a camera.”

“Camera access required. To scan your ZYN can, we need access to your camera. Please enable access and try again.”

“Account temporarily frozen. Please try again later. If the issue persists, please contact our Customer Services team.”