Order and payment

Yes, to place an order on our website ZYN.com, you must create an account.

We offer several payment options in our store. These include:

• BLIK
• Fast online transfer (Przelewy24)
• Klarna Deferred Payment
• Payment by card
• Payment on delivery

You can only change your payment method if you have not yet completed your order.
When your order is ready and you want to finalise it, select “Proceed to payment”. Then complete/confirm your delivery details and select your payment method. Depending on your choice, you will either enter the data directly on our website (BLIK code, payment card details) or go to the payment operator’s website (e.g. Przelewy24).

The reasons for a payment problem may vary – from incorrectly entered payment card details to technical problems. Try the following:

• Please re-enter your card details or try another card.
• Retry the payment.
• Select another payment method.

Unfortunately, it is not possible to change a placed order.

You can choose not to receive the parcel. You have rights under the law, you can withdraw from the contract within 14 days.